Terms & Conditions

When you place an order with us, you are making an offer to buy goods.

Once we have taken your order and received payment, we will e-mail you and/or call to confirm that we accept your order, confirming that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

Delivery charges are individual subject to size, weight and distance; the delivery price will be communicated to you at the time of ordering. Whilst we do everything to get parts to you within 3–7 working days, occasionally it could take longer. If parts are on back-order, delivery can take longer — in this case we will advise you of the estimated delivery date. If you have ordered painted panels, delivery may take up to 14 working days.

If you don't receive your goods within 14 days of ordering, or they are damaged in transit, please let us know promptly.

This cancellation and returns policy applies only to consumer contracts, made between us and a natural person who is acting for purposes outside of their business.

This policy does not apply to the painting of panels, which constitutes a separate service from the sale of goods. Where a customer requests this service, they agree that, once the painting has commenced, no right to cancel will exist in respect of the service element of the contract. The contract for the sale of the goods themselves will still be cancellable in accordance with the terms below.

You can cancel your contract at any time up to 14 days after delivery. You must do so in writing by email or letter.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, you will be liable for costs incurred as a result.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or incorrectly described.

Refunds for cancelled orders will be subject to a 20% restocking fee, with postage charges and PayPal/card fees deducted from the refund.

Incorrectly supplied parts must be reported within 30 days of delivery; after this period we will not accept any returns for incorrectly supplied parts. Shortages must also be reported within 14 days; after this period we will not accept any claim for shortages. Any damages must be reported within 14 days — claims for damaged goods will be rejected if not reported within 14 days of delivery.

Consumers are entitled to a refund or exchange for faulty goods reported within 30 days. Goods reported faulty after 30 days are entitled to a repair or replacement during the warranty period. We request that all claims are accompanied by picture/video evidence or a written diagnostic report from a VAT registered garage.

For any warranty claims made on engines, we will ask for proof of renewed timing kits and that the correct spec fluids were used. We will also ask for any supplementary evidence that may require investigation by your mechanic, and where possible we will investigate the cost of repair of issues once relevant proof of fault has been given.

All automatic gearboxes must be fitted by a VAT registered gearbox specialist or relevant vehicle brand specialist (not a main dealer workshop).

DSG/CVT gearboxes must be fitted by an independent VW/Audi/Skoda/Seat (VAG Group) specialist and must have the correct software (ODIS with Gecko key) to perform the correct installation procedure and calibration.

Any gearbox ECU/Mechatronics unit supplied with the gearbox may need to be replaced and is included free of charge and not covered by the warranty.

Failure to comply with the above will void any warranty.

ALL ENGINES ARE DRAINED OF ALL FLUIDS PRIOR TO DESPATCH. THESE FLUIDS ARE NOT SUPPLIED AND WILL REQUIRE REPLACEMENT BEFORE RUNNING.

Engines are sold as long bare unless otherwise stated on the invoice, meaning head, block and sump. Any ancillaries left on the engine (e.g. water pump, cam belt, injectors, turbo) are given free of charge and are not covered by warranty. Seals and sensors if attached to the engine are supplied free of charge and not covered by warranty.

All engines purchased must be fitted with a new timing belt/cam belt/chain (if applicable) and filled with new oils/fluids upon installation that are of the correct specification.

The installation must be completed by a VAT registered garage/mechanic. Failure to follow these procedures will result in the guarantee/warranty being rendered null and void.

All used parts have a 90-day warranty unless stated differently on the invoice. Any part which fails within the warranty period will be exchanged for a like-for-like part or costs of repair refunded (subject to authorisation and our discretion). In the event no such part is available, a refund will be issued. This does not affect your statutory rights. The warranty period begins from the day of delivery.

Our warranty covers the parts documented on the invoice only. It does not cover any labour charges, loss of use, or associated costs from any fault arising from the fitting of invoiced items.

A 'surcharge' is a value added to a part because the manufacturer requires the old unit back so they can recondition and re-use it. You will be informed of a surcharge at the point of quote, order or sale. You will automatically be charged a surcharge. Once you have returned the old unit to us, we will then refund you the surcharge.

The only reason for not refunding the surcharge is if there are parts missing on return, or damage to the body or casing. Please ensure your exchange unit meets these criteria before returning it.

We require exchange units within 30 days of you receiving the part.

Neither party shall be liable to the other for any indirect or consequential loss (including but not limited to labour charges for the removal and refitting of parts, loss of business, loss of anticipated profits or savings, and all other pure economic loss) arising out of or in connection with this agreement.

These terms and conditions were last updated on 28 August 2026. Previous versions of our terms and conditions may be requested.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.