Terms & Conditions

Alsager Auto Spares is a used automotive parts dealer operating in the United Kingdom. You can contact us by email at [email protected] or by telephone/WhatsApp on 07835 582 261.

These terms and conditions govern the sale of goods by Alsager Auto Spares to you. They apply to all orders placed via our website, by telephone, by email, or by any other means.

If you are a consumer (a natural person acting outside the course of a business), your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and all other applicable UK consumer protection legislation are not affected by anything in these terms.

If you are a business customer, these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us that is not set out in these terms.

When you place an order with us, you are making an offer to purchase goods on these terms. No contract is formed until we confirm acceptance of your order in writing (by email or other durable medium) and payment has been received.

In the unlikely event that goods are no longer available, or that a pricing error has occurred, we will notify you promptly. In such cases no contract will have been formed and any payment taken will be refunded in full within 14 days.

Where we are unable to supply the exact goods ordered, we may offer substitute goods of equivalent or greater value. You are under no obligation to accept substitutes. If you decline, we will refund any payment in full and you will not be required to pay return postage for any substitute goods already dispatched.

All prices are quoted in pounds sterling (GBP). Prices are inclusive of VAT where applicable. Delivery charges are quoted separately and will be confirmed before your order is accepted.

We accept payment by the methods stated at the point of sale. Payment is required in full before goods are dispatched unless otherwise agreed in writing.

Delivery charges are calculated individually based on the size, weight, and destination of your order. The delivery charge will be confirmed to you before your order is accepted.

We aim to dispatch goods within 3–7 working days. If goods are subject to delay or back-order, we will notify you of the revised estimated delivery date. Painted panels may take up to 14 working days.

Risk in the goods passes to you on delivery. If you are a consumer, ownership of the goods passes to you once we have received payment in full.

If you do not receive your goods within 14 days of the confirmed dispatch date, or if goods arrive visibly damaged, please contact us promptly at [email protected] so we can investigate and resolve the matter.

If you are a consumer, you have the right to cancel your contract within 14 days of receiving your goods without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. by email to [email protected] or by letter). You may use the model cancellation form prescribed by law, but this is not obligatory.

You must return the goods to us without undue delay and in any event no later than 14 days after the day on which you communicate your cancellation. You are responsible for the direct cost of returning the goods unless we agree otherwise.

We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we receive the returned goods (or evidence that you have returned them). We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

We may make a deduction from the reimbursement for loss in value of the goods if the loss is the result of unnecessary handling by you beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The right to cancel does not apply to goods that have been clearly personalised or custom-painted at your request. Where you have requested a panel-painting service, the right to cancel the service element is lost once painting has commenced; the right to cancel the goods element remains unaffected.

This cancellation right is in addition to, and does not affect, your statutory rights in respect of faulty or misdescribed goods.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If goods are faulty or misdescribed, you have the following rights: (a) a short-term right to reject within 30 days of delivery for a full refund; (b) a right to repair or replacement after 30 days but within 6 months; and (c) a right to a price reduction or final right to reject after 6 months if repair or replacement is not possible or has failed.

Incorrectly supplied parts must be reported to us within 30 days of delivery. Shortages and transit damage must be reported within 14 days of delivery. We request that all claims are supported by photographic or video evidence, or a written diagnostic report from a VAT-registered garage.

For warranty claims on engines, we will require evidence that a new timing belt/chain kit was fitted and that correct-specification fluids were used on installation, as failure to do so voids the warranty.

All automatic gearboxes must be fitted by a VAT-registered gearbox specialist or the relevant vehicle brand specialist.

DSG/CVT gearboxes must be fitted by an independent VAG Group (VW/Audi/Skoda/Seat) specialist using the correct software (ODIS with Gecko key) to perform the required installation procedure and calibration.

Any gearbox ECU or mechatronics unit supplied with the gearbox may require replacement. Such units are included free of charge and are not covered by warranty.

Failure to comply with the above fitting requirements will void any warranty.

All engines are drained of fluids prior to dispatch. Replacement fluids of the correct specification must be added before the engine is run.

Engines are sold as long bare (head, block, and sump) unless otherwise stated on the invoice. Any ancillaries remaining on the engine (e.g. water pump, cam belt, injectors, turbo, seals, sensors) are supplied free of charge and are not covered by warranty.

All engines must be fitted with a new timing belt/cam belt/chain (where applicable) and filled with new correct-specification oils and fluids on installation. Installation must be completed by a VAT-registered garage or mechanic. Failure to comply will void the warranty.

All used parts carry a 90-day warranty from the date of delivery unless a different period is stated on the invoice. Within the warranty period, a defective part will be exchanged for a like-for-like part or the reasonable cost of repair refunded, subject to our assessment. Where no equivalent part is available, a refund will be issued.

Our warranty covers only the parts listed on the invoice. It does not cover labour charges, loss of use, or any other costs arising from the fitting or failure of the supplied parts. This warranty is in addition to, and does not limit, your statutory rights as a consumer.

A surcharge is an additional charge applied to certain parts where the manufacturer requires the old unit to be returned for reconditioning. You will be informed of any applicable surcharge at the point of quotation, order, or sale.

The surcharge will be refunded once we receive your exchange unit in acceptable condition (no missing components, no damage to the body or casing). Exchange units must be returned within 30 days of you receiving the replacement part.

Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by sections 9–11 of the Consumer Rights Act 2015; or (d) any other liability that cannot be excluded or limited by applicable law.

Subject to the above, we shall not be liable to you for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of anticipated savings, or labour charges for the removal and refitting of parts, whether arising in contract, tort (including negligence), or otherwise.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The personal data you provide when placing an order (name, address, contact details, vehicle information) will be used to process and fulfil your order, communicate with you about your order, and comply with our legal obligations.

We will not sell or share your personal data with third parties for marketing purposes. We may share data with delivery carriers and payment processors solely to fulfil your order. For full details of how we handle your data and your rights, please contact us at [email protected].

If you have a complaint about our goods or service, please contact us in the first instance at [email protected] or on 07835 582 261. We aim to acknowledge all complaints within 2 working days and to resolve them within 14 working days.

If you are a consumer and we are unable to resolve your complaint, you may be entitled to use an alternative dispute resolution (ADR) scheme. Details of approved ADR providers are available from the Chartered Trading Standards Institute at www.tradingstandards.uk.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer to bring proceedings in the courts of the country in which you are resident.

These terms were last updated on 2 September 2026. We may update these terms from time to time. The terms in force at the time you place your order will apply to that order. We recommend you review these terms each time you place an order.